![]() Solution: Resolved a disk latency check failure which was delaying the load of Proactive Threat Protection modules. Symptoms: ‘Proactive Threat Protection is malfunctioning.’ error observed on some endpoints after upgrading to 14.3 RU2. Solution: Corrected a string conversion issue with certain Japanese characters.Ĭlients display Proactive Threat Protection is malfunctioning error after upgrading to 14.3 RU2 Symptoms: Japanese language endpoints observe an intermittent exception with ccSvcHst.exe. Incident Description: ccSvcHst.exe crash observed under certain low memory conditionsĪdditional fixes for 14.3 RU3 Patch 1 (.3000)ĬcSvcHst.exe exception observed with ucrtbase.dll Incident Description: Clients switching from one site to another site do not send operational status immediately after switching Incident Description: Installation rollback observed during CopyFile Action for EdrEpmpCStorage.dat Incident Description: Cloud-managed agents may encounter a LiveUpdate error when proxy settings are defined If you are not able to open a case, there are manual removal documents available that can help you with removing all traces of the SAV/SEP product.Additional fixes for 14.3 RU3 Patch 2 (.3000) Symantec Endpoint Protection (Windows) To have the Latest Version of Symantec CleanWipe Tool, you may need to Create / Open a Case with Symantec Technical Support.Ĭheck the Procedures to open the Case in Step 3. Windows 8 / 2012 Server Both 32 and 64 bit versions, where applicable Windows 2000 SP4+ (requires MS KB816542 included in Update Rollout 1 for SP4) What to do when conventional uninstall methods fail: Cleanwipe, manual removal methodsĪgain, a New Cleanwipe version is introduced in SEP 12.1 RU2Īs of, the latest version of CleanWipe is v.401. ![]() Symantec Endpoint Protect Manager (SEPM) uninstall Client uninstall (including remote uninstalling of large groups) Please note that Symantec only recommends using the CleanWipe tool as the final solution for removal of our product, the proper uninstallation steps should always be tried first. ![]() Only use the tool provided by Symantec Support. You might not be getting the most current version, and you never know if the download is malicious or not. Be wary of other sources that may have the tool available. ![]() Users must open a case with Support to get the CleanWipe tool. If you are looking for the CleanWipe tool, here is some information that may save you some time and frustration. ![]()
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